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Communication Strategies

$495

Upgrade your tech skills with this training course. Launch your career to the stars with AstraTech IT Certification Training!

Please select a Learning Method below to get started:

  • Leadership & Professional Development

Course Highlights
ILT DURATION: 1 Day(s)
SKILL LEVEL: 
  • Intermediate
BRAND/TECHNOLOGY: 
TOPICS: 

Communication Strategies Course Outline

For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

This course has been approved for 7 PDUs | 7 CDUs

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  • Understand the importance of communication from a big-picture perspective
  • Learn our own authentic approach to communication and where barriers might exist
  • Apply key differences between non-verbal and verbal communication and delivery

Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using ?I? Messages

Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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Contact Info

Email address
info@ittrainingclasses.com
Phone number
(813) 425-3300

Our Company

AstraTech was established out of a passion for education and the core belief that knowledge is the ultimate super power. Our mission is to revolutionalize the IT education industry with our wide range of innovative & cost-effective IT certification training courses.